Silver Palms - Feedback

Guest Feedback

Dear Guest,

Welcome to Silver Palms. We hope that your visit with us was a memorable experience and that we can look forward to your return.

Please take a moment to complete this questionnaire and make any suggestions which will assist us in fine-tuning the operation of our property. Your input is valued and important to help monitor the quality of our product and service.

Thank you for choosing Silver Palms and for letting us serve you.

Yours sincerely,

Guest Coments & Suggestions

Unit No:

Date:

Guest:

Address:

How Did you Hear About Silver Palms?

Travel Agent

Brochure

Internet

Referral

Other

Houses / Apartments	Excellent	Good	Fair	Poor
Furnishing
Decor
Cleanliness
Comfort
In proper working condition
Properly supplied (towels, soap...)

Housekeeper	Excellent	Good	Fair	Poor
Service
Cleanliness
Cooking
Appearance
Courtesy & Friendliness
Interest in your needs

Grounds	Excellent	Good	Fair	Poor
Overall Condition
Pool - Condition
Jacuzzi - Condition
Pool Furniture - Supply
Pool Furniture - Condition
Lighting
Beach - Overall Condition
Beach - Staff

Personal Questions
	Yes	No
Have you stayed with us before?
Would you stay with us again?
If no please explain
Would you recommend this property to others?
If no please explain
When you arrived were you satisfied with your welcome?
If no please explain
Did you feel safe on our property?
If no please explain
	Excellent	Good	Fair	Poor
What is your opinion of our guard service and facilities?
How do you rate the overall services and facilities?
	Yes	No
Is there anything in general about our property that you would like changed?
If yes, please comment